Legal information
Privacy Policy
This policy explains how Zena Suites PLT handles personal information submitted through the Zena Suites website.
Effective date: December 2025
1. Who we are
Zena Suites PLT operates the Zena Suites website and provides property-management, short-stay, and related service enquiries in Kuala Lumpur and Selangor. Our correspondence address is Jalan Pelangi 2, Sentul Pasar, 51100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.
2. Information we collect
When you contact us or submit a website form, we may collect the information you provide, including your name, phone number, email address, property or unit details, and enquiry content. We may also receive limited technical information that online services commonly record, such as device, browser, and usage information.
3. How we use information
We use information to respond to enquiries, prepare or discuss service quotations, communicate about our services, manage prospective or existing service relationships, operate and protect the website, and improve our information and service experience.
4. When information may be shared
We may share information with service providers that help us operate the website, process forms and notifications, communicate with you, or support property-management and booking activities. This can include website-hosting, analytics, communications, WhatsApp, and booking-platform providers where relevant to your enquiry or service. We may also disclose information where required by law or to protect our rights, users, or services.
5. Retention and security
We keep information only for as long as reasonably necessary for the purposes described in this policy, including responding to an enquiry, managing a service relationship, resolving a concern, or meeting legal and operational obligations. We use reasonable administrative and technical measures to protect information, but no online transmission or storage method is completely secure.
6. Your choices
You may ask us to access, correct, or update personal information you have provided, or withdraw consent for certain communications, subject to applicable law and any information we need to retain for legitimate operational or legal purposes.
7. Third-party links and services
The website may link to third-party services, including WhatsApp, booking platforms, and separate property websites. Their privacy practices are governed by their own policies. Please review those policies before providing information directly to those services.
8. Changes and contact
We may update this policy as our website or services change. The latest version will be posted here. For privacy questions or requests, contact us at info@zenasuites.com.